Terms and Conditions
Bookings

 

“Commencement Date” means the first day of the Hire Period, being the day the Products are delivered to you.

“Hire Period” means the period during which you hire our Products, which is 7 days.

“Products” means products owned and offered for hire by us, including bridal and other luxury couture, pieces and accessories.

“Return Date” means the final day of the Hire Period, being the day the Products must be delivered back to us.

“We” means Happily Ever Hired

“Website” means www.happilyeverhired.co.uk

“You” means any user of this Website or hirer of our Products.

 

Online Orders

  1. When hiring a Product from us, the price for the Product’s hire and any shipping or delivery costs will be displayed. Prices are in British pounds.

  2. You will be required to select the Hire Period at the time of placing your order. The Hire Period will commence on the Commencement Date and end on the Return Date.

  3. You will be required to pay for hiring the Products in full, including return postal costs, at the time of placing your order. Payment is accepted by PayPal, or debit card or credit card.

  4. When you place an order to hire a Product, you will receive a confirmation email from us. Your order is not accepted by us until confirmed.

  5. We may, in our discretion, refuse to accept an order from you if stock for that Product is unavailable.

  6. We will use our best endeavours to deliver the Product to you by the Commencement Date, but we cannot guarantee any delivery times due to factors outside of our control. As such, we recommend that you place your order at least 7 days before the Commencement Date.

  7. Please note we do not deliver on weekends or public holidays.

  8. In the unlikely event that your Product does not arrive by the Commencement Date, please email us immediately at happilyeverhired@gmail.com

  9. All deliveries must be accepted and signed for by you or another resident at the delivery address. We do not leave Products unattended. If you are unavailable to accept delivery of the Product, it will be redirected to your nearest post office. Please note the Hire Period will commence on the day the Products were first attempted to be delivered to you, and extensions cannot be granted for missed deliveries.

 

Your Obligations during the hire period

  1. All risk in the Product shall pass to you upon delivery and shall remain with you for the full duration of the Hire Period. It is your responsibility to take care when opening the Product or packaging so as not to damage it.

  2. From the time when risk passes to you and during the Hire Period, you will be liable for loss or damage to the Product.

  3. If the Product is unable to be repaired, you agree to reimburse us for the full retail value of the Product.

  4. The Products are hired to you personally and subject to your acceptance of these terms and conditions, therefore they may not be used or worn by any other person, and we will not be liable for any loss or damage to the Product caused by another person. You agree to reimburse us for the full cost of any loss or damage to the Product caused by another person.

  5. Due to the delicate nature of the Products, please do not attempt to clean or tamper with the Products at any time. Products are professionally dry-cleaned and/or sanitised by us upon return.

 

Returning Products

  1. A shipping box and mailing bag will be provided to you with the Product. You must not dispose of the box, and you are responsible for maintaining possession of the box until the Product is returned to back us.

  2. To return the Product to us, carefully place the Product (within it’s storage box) in the mailing bag, then pre-pay signed for delivery and deliver it over the counter at any UK Post Office.

  3. Products must be returned (i.e. placed in the post box or delivered over the counter) by 5pm on the Return Date.

  4. Any Products not received by us 2 days after the Return Date will be deemed to be late returns.

  5. All late returns will be charged a late fee of £30 per day using your original payment method until the Product is returned to us.

  6. If you have not returned the Product to us within 15 days of the Return Date, we will deem the Product as lost or stolen. All lost or stolen Products will be charged at 100% of the retail value of the Product, less any late fees already paid by you.

  7. If you believe that your Product will be returned late or has been lost or stolen, please notify

us immediately as we may have customers who were waiting on hiring the Products.

 

Refund Policy

If you have received a Product with a fault, damage or defect, please contact us immediately and provide evidence of the fault, damage or defect and let us know whether you would like a repair, exchange or refund.

  1. Please note that whilst we will use our best endeavours to repair or exchange the Product in accordance with your request, we may be restricted from doing so in the following circumstances:

    • In the case of exchanges, if the Product is no longer stocked or available, in which case we may offer you a similar alternate Product;

    • In the case of repairs, if the Product cannot be repaired due to its delicate nature.

  2. Any faulty or damaged Products must be returned to us prior to us processing your repair, exchange or refund by returning it in box and mailing bag provided.

  3. In the case of refunds, please allow up to 10 days for the refund or exchange to be processed.

  4. If you have hired a Product but have changed your mind or wish to cancel the order, please let us know at least 30 days prior to the Commencement Date and we will provide a full refund. As our Products are in high-demand and often reserved months in advance, we cannot provide refunds for any cancellations made less than 30 days prior to the Commencement Date.

  5. Payment to Happily Ever Hired indicates acceptance of the terms and conditions set out above.

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