FAQ's

 

How can I view the items?

Everything we do is online. Each product comes with a detail description and several images taken from different angles are taken so you are able to get the best virtual feel for what the product will look like.

Is it possible to try the piece before I hire?

Yes!  If you select the item you are thinking of hiring and check out we will post the item to you subject to availability.

Are the pieces I hire cleaned before it arrives to me?

Absolutely. Hygiene and professional cleaning of our items is a priority and each item will be sanitised, cleaned as per our supplier’s instructions and quality checked before it arrives to you.

 

How far in advance should I reserve a product from you?

You can reserve the item up to 12 months in advance. This is recommended to ensure you secure the piece you want, especially if your big day falls into a busy wedding season during the year to ensure your piece arrives on time

 

Please note: Bookings must be placed at least 14 days prior to the delivery date. This allows for appropriate processing and shipping times – next day and same day delivery are not possible on such short notice.

Please also take into consideration your location within the UK– if you are in a rural or harder to reach area, please ensure you allow enough time to receive the item prior to the commencement date.

How long will I get to keep the piece?

The rental period is for 7 days from arrival to posting back to us. So please give us as much noticed as possible.

What if I change my mind in-between the time I book the item and my wedding day?

Provided you give us enough notice (minimum. 1 month prior to commencement date), we are happy to exchange for another item (pending availability), or cancel your order.

What if I want to keep the pieces for longer?

As pieces may be booked by other clients immediately following your rental period, we are unable to offer extensions beyond your agreed hire term.

Can I buy the piece that I  hire and keep it?

No – items belong to us at Happily Ever Hired and are rented out to other brides to be.

 

What if I damage the piece during the hire period?

General wear and tear can happen, damage beyond repair, and lost items will be charged to the customer at the retail value for the item.

Am I able to hire an item, and let a friend borrow it during the hire period?

The customer that hires the piece is fully liable for any damage or loss of property, so therefore we do not recommend allowing others to use the item during your rental period.

 

Do you require a deposit on items?

No, we do not require a deposit. Payment for your rental period will be made upfront at checkout.

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